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It’s a challenging time to be a risk manager. The world is facing a global climate crisis, enduring the worst economic downturn since the great depression, war and a recovery period from a global pandemic. In addition to these challenges, changes in customer behaviour and expectations give financial services no
Across all industries and sectors, the volume and scope of data continues to increase exponentially. It shows no sign of slowing down or reducing. UK Defence, and the wider public sector, collect vast amounts of data. They have a desire to innovate and exploit that data through analytics, artificial intelligence,
Customer acquisition and retention primarily fall on sales and marketing teams. But every department within an insurance company has a role to play in these activities. Claims handling is a great example. Any insurer's performance at this emotionally charged time is their litmus test. It can determine whether customers renew