Data should alleviate strain instead of causing new pain Recent research from SAS and Accenture underlines what many of us already knew anecdotally. Marketers are increasingly frustrated by their inability to obtain and leverage insights into customer behavior. Marketing teams have data – heaps of data – but they are unable
Actuarial practice has always been analytical—so how much is advanced analytics disrupting this element of insurance? We discussed this issue in a recent #SASchat. The importance of competitive pricing Analytics is now being used in more and more areas in insurance, and particularly to tailor pricing more precisely to customers’
Mantener la conectividad y comunicación de los usuarios no ha sido el único reto que han tenido que enfrentar los operadores de telecomunicaciones en este último tiempo. Identificar cómo van cambiando las exigencias de los usuarios, anticiparse a sus necesidades y tratar de asegurarles siempre las mejores experiencias es una
Avec la crise sanitaire, le monde du retail s’est profondément transformé. Comment s’adapter aux changements et comment anticiper le retour à la normale ? Et surtout, quelle sera cette nouvelle normalité ? Les contraintes et restrictions qui accompagnent la crise sanitaire ont eu divers impacts sur la consommation, dont une
Aimez-vous rêver ? Moi oui et, pour être honnête, je rêve assez souvent. Aujourd'hui je vais vous parler de la banque de mes rêves. Je sais que le sujet est étrange mais pourquoi pas. Alors, à quoi ressembleraient les interactions quotidiennes avec la banque de mes rêves ? Le matin,
Seconds are passing us by at this very moment, and there's not much you can do in one second. Well, there is something. Let's say smile, take a deep breath, close your cellphone and say thank you. Within a second you can also make decisions: click the buy button in
According to Gartner only 50% of clever AI models ever get deployed, put into practise and used to make decisions.
I have a clear view on the potential of AI: the true value of AI lies in helping banks to know and understand their customers.
Retailers don’t need to be reminded about the importance of customer experience. It’s critical – and that’s been true since the dawn of retail. But the nature of that experience has been changing at a rapid clip in recent years, due in large part to well-documented shifts in technology and
We asked banking leaders. Here’s a sneak peek of our findings in advance of our June 12 webinar How important is customer experience in banking today? Very. It's the number one business challenge banks face, surpassing even regulatory compliance, because it links directly to revenue. And the stakes are only
