Customer Intelligence

Learn how marketing analytics is redefining the customer experience

Analytics | Customer Intelligence
Os dados como meio para tomar decisiões e melhorar a experiência do cliente

Frequentemente ouvimos falar de transformação digital e digitalização. O certo é que, entre ser uma empresa digital e ser uma entidade que toma decisões cem por cento baseadas em dados e em conhecimento empírico, há um longo caminho a percorrer, principalmente se não contarmos com as ferramentas adequadas. Por mais

Analytics | Artificial Intelligence | Customer Intelligence | Internet of Things
Fernanda Benhami 0
Telecom: servicios de excelencia en tiempo real, la conexión directa con el cliente

Es evidente que las empresas de las telecomunicaciones operan hoy en un entorno complicado que las obliga a tomar decisiones estratégicas importantes que van a definir su negocio en el futuro. Específicamente, son cuatro los factores que influyen en dicho contexto y que tienen un peso significativo en el momento

Artificial Intelligence | Customer Intelligence
Sandra Hernandez 0
Cinco maneras en las que las empresas pueden mejorar sus estrategias de marketing con inteligencia artificial

Generalizar unos hábitos de consumo y de compra para todos los clientes se ha vuelto una tarea facilista e ineficaz. Las condiciones cambiantes de los mercados están haciendo que cada consumidor actúe o responda a los estímulos de manera diferente. Los constantes cambios han llevado a que muchos de ellos

Analytics | Customer Intelligence | Fraud & Security Intelligence
Victoria Silva 0
Insurance Summit 2021 tem painel voltado a discutir desafios e a inovação no setor de seguros

Para fechar o Insurance Summit 2021, o evento contou com uma mesa-redonda com a presença de executivos do setor. Participaram Fabio Morita, CDO da Porto Seguro; Alexandre Putini, diretor de transformação digital da SulAmerica, e Denise Ciavatta, CIO da HDI Seguros, para debater temas como transformação digital, inovação aberta, tendências

Analytics | Customer Intelligence | Data Management | Internet of Things
Victoria Silva 0
Como os dados e a internet das coisas impactam o mercado de seguros agrícola e de saúde

Eduardo Polidoro, diretor de negócios de IoT da Claro, falou sobre o potencial da internet das coisas na digitalização dos negócios e o impacto no setor de seguros Keynote speaker da primeira edição do SAS Insurance Summit, Eduardo Polidoro, diretor de negócios de IoT da Claro, abordou em sua palestra

Advanced Analytics | Analytics | Customer Intelligence | Data Visualization
Leticia Medeiros 0
Analytics melhora a produtividade e traz resultados em vendas para o Grupo Martins

Nilton Mayrink, CIO e Head de Vendas BSB/BSC, comenta sobre a importâncias do SAS Viya para os negócios da empresa Durante o painel SAS® Helps Martins Wholesale Through the Digital Transformation, Nilton Mayrink, CIO e Head de Vendas B2B/B2C no Martins Atacadista, falou sobre a importância do uso intensivo da

Advanced Analytics | Analytics | Customer Intelligence | Data for Good
Sandra Hernandez 0
Así pueden las marcas hacer un diagnóstico inicial de sus capacidades de  marketing y analítica en línea y gratis 

Lo vivido en el último tiempo ha significado tiempos de incertidumbre para muchos y unos de ellos son los profesionales de marketing en las empresas. No era para menos: los comportamientos de los clientes (B2C y también B2B) cambiaron abruptamente: valores, lugares, canales, frecuencias… todo lo que conocíamos anteriormente y

Analytics | Customer Intelligence
Tiffany Carpenter 0
Disruption disrupted: How COVID-19 put the customer back into digital transformation

Companies have been talking about disruption for years. The word appears in every other top-level business meeting – yet the revolution hasn’t happened. Many businesses have little to show for it. In truth, disruption needs more than enthusiasm. Without a strategy, organisations have simply transformed long, complicated paper processes into

Advanced Analytics | Analytics | Customer Intelligence | Data Management | Data Visualization | Machine Learning
Suneel Grover 0
SAS Customer Intelligence 360: Data visualization, location analytics and geospatial insights

Everything happens somewhere, and much of our customer data includes location information. Websites include x, y coordinates in semi-structured click streams, and the mobile apps your prospects depend on frequently support device location to provide a personalized, targeted experience. As my SAS peer Robby Powell said: "Human brains are hardwired

Advanced Analytics | Customer Intelligence | Data Management | Data Visualization
Suneel Grover 0
SAS Customer Intelligence 360: Visual analytics, sankey diagrams and customer journeys

We live in the age of data. From global warming stats to customer behavior patterns, new technologies have made it easier to collect, store, access and analyze information. But our use of these technologies has also eroded our attention spans and fueled post-truth misunderstandings. To combat these trends, the question

Advanced Analytics | Artificial Intelligence | Customer Intelligence | Data Visualization | Machine Learning
Suneel Grover 0
SAS Customer Intelligence 360: Make better decisions with analytically driven marketing

According to the SAS Experience 2030 global study, by the year 2030 67% of in-person customer engagements (think sales assistance and information queries) will be completed by smart machines rather than humans. And while it may seem a bit ironic, the most personalized customer experiences could involve no people at

Advanced Analytics | Analytics | Customer Intelligence | Data Management | Data Visualization | Machine Learning
Suneel Grover 0
SAS Customer Intelligence 360: Automated explanation and supervised segmentation

One of the wonderful aspects about my client-facing role at SAS is the breadth of audiences that I get to work with. No matter where you fall on this list: Data engineer. Business or marketing analyst. Citizen data scientist. Data scientist. Statistician. Executive. One topic is certain: We all love

Advanced Analytics | Analytics | Customer Intelligence | Data Management | Data Visualization | Machine Learning
Suneel Grover 0
SAS Customer Intelligence 360: Enriching analysis with device usage data

Over the last 20+ years, global society has adopted digital devices at scale, and consumer interaction behaviors continually evolve and mature. As analysts, we're uniquely positioned to notice worldwide trends, country-specific nuances and localized market behaviors that can have significant impact on our brand's business goals. This global scope is

Advanced Analytics | Analytics | Artificial Intelligence | Customer Intelligence | Data Management | Data Visualization | Machine Learning
Suneel Grover 0
SAS Customer Intelligence 360: Behavioral event tracking, targeting & engagement analysis

There's no question that we're all increasingly, and often exclusively, interacting with brands digitally. Consumers are now online through countless mechanisms – from laptops and mobile apps to AI-enabled voice assistants and sensor-based wearables. Engagement is diversifying in fascinating new ways. And when organizations can't see their customers interacting in

Analytics | Artificial Intelligence | Customer Intelligence
Gustavo Guerrero 0
Analítica en la nube: simplicidad, innovación y foco en el core business

La migración de una operación analítica a la nube abre un amplio abanico de ventajas para las organizaciones: procesamiento y análisis de datos para encontrar las respuestas a sus problemas de negocio más apremiantes, tomar las decisiones más informadas posibles, e identificar oportunidades para crecer, innovar y ser rentables. Les

Advanced Analytics | Analytics | Artificial Intelligence | Customer Intelligence | Data Management
José Mutis O. 0
¿Cómo la analítica ha ayudado y ayudará a los comercios a entender los nuevos hábitos de los consumidores?

Los días de compras diferenciadas -como los días sin IVA llevados a cabo en varios países latinoamericanos y los que aún hay programados por ejemplo en Colombia para septiembre- deben dejarnos experiencias y aprendizajes. Es cierto que hay que seguir reforzando los controles de bioseguridad y que cuidar la salud

1 2 3 37

Back to Top