Learn how an AI voice agent built with SAS Viya and LLMs can transform fraud detection into real-time, automated fraud resolution through customer interaction and governed decisioning.
Digital banking has made convenience the norm, but it’s also made fraud inevitable. The accelerating pace of digital transactions – real-time payments, mobile banking, embedded finance – creates new opportunities for innovation and opens the door to more sophisticated fraud. This is where AI steps in. Not just as a
No one is immune to identity theft – I know this firsthand. I was targeted while working at a financial institution where I was also a credit card customer. One day at work, I received an internal call from the bank’s customer contact center. I was informed that someone impersonating
