A customer's initial onboarding journey is often the most interaction they will ever have with a company. This series of touchpoints provide the applicant with their first insight into what being a customer will be like. Unfortunately, disjointed and unconnected processes often create gaps for customers to fall through or
Joining the dots between customer touchpoints: Improving risk and fraud management with enterprise decisioning
Top 2023 fraud trends – how can telcos prepare?
By Carl Eastwood, Fraud & Financial Crimes Domain Lead at SAS, and Katarina Garai, CFE - Retail & CSP Fraud Lead at SAS Managing fraud risks in the Communication Service Provider (CSP) industry is no easy task, not least because of the speed at which fraudsters adapt to exploit new