Companies face a stark choice between optimising customer experience and minimising fraud. But what if they could do both?
Tag: fraud prevention
The public sector is finally changing. Artificial intelligence is gradually finding its way into its administrative structures.
Could cheaper, entry-level smartphones offer some respite to telecommunication companies, reducing their losses due to unscrupulous customers? For the first time in seven years, Apple has been knocked off the #2 spot for worldwide smartphone sales by Chinese colossus Huawei. The Q2 2018 figures come from IDC, illustrating the high-end
Every day, billions* are spent on equipment and services to run operations, maintain asset life cycle and develop new business. Procurement is big business, and that makes it an attractive target for criminals. PwC estimates that almost 30% of organisations have been hit by procurement fraud in the last year.
The startup Too Good To Go dreams of a world where food is eaten and not thrown away. Its popular app will benefit businesses, customers and the environment. The businesses will earn extra revenue on what was previously wasted, the consumers will get a good meal at a much lower price
Does procurement integrity really matter? Fighting procurement fraud and optimizing procurement cycles is difficult, not least because it often involves employees. Asking your employees to police each other can cause problems, because it implies a lack of trust, and trust is what relationships are built on. If you undermine the
The revised EU Payment Services Directive (PSD2) has been a focal point for the financial services industry over the last couple of years and its adoption is set to revolutionise the payment ecosystem in Europe. New entrants, innovative technologies and increased regulation are already posing major challenges to traditional banks
Remember when performance reporting took place monthly, or even annually? When executives solemnly received a static report in a board meeting, which told them what had happened a month or so ago, often longer, and they had to make decisions about what to do next? This period actually isn’t all
The most efficient organizations focus on process management. They use enterprise resource management platforms to provide functional and technical support, and organizational integration to optimize the most critical processes. Organizations can even be managed using a functional process orientation that crosses organizational silos and maintains the traceability of transactions. These
Another day, another scam defrauding insurers and governments. For purposes of full disclosure, the case I'm highlighting today comes from Washington's Labor and Industries (L&I), the agency where I formerly worked and headed up fraud prevention efforts, and the investigation dates back to my time there. During my time there,
Sometimes, it is good to start with a confession. I filed my taxes at the last minute. It was past time to get some money back from the IRS before they could waste $60,000 on another Star Trek spoof video. Normally I'm one of those people that files in February,
Personally, I love studies. They help put things into context, and when done well, provide an independent and hopefully unbiased view of the forces that shape our lives. They are also a great way to see government funds used in strange ways. For example, the new NIOSH (National Institute for