Tag: customer experience

Customer Intelligence
Norma Suarez 0
How Do You #RealTimeWithSAS?

The concept of real-time customer experiences has been around for a while. However, the ability to deliver real-time customer experiences had been limited until recently. Real-time experiences are progressively and significantly influencing today’s customer journeys. Tomorrow, successful customer journeys will not happen at all without them. What is the meaning

Analytics
John Hawkins 0
Forecourt of the future

Why do you visit your local petrol station forecourt? Well, probably one reason is to buy fuel for your car, but there is no question that forecourts have changed. Twenty or thirty years ago, you would (more or less) only have been able to buy fuel, plus oil or bulbs

Customer Intelligence
Norma Suarez 0
SAS is revolutionizing the real-time customer experience

Real-time customer experiences are an elusive yet coveted goal for all organizations. As competition intensifies in every single industry, organizations want to ensure they are providing customers with unforgettable results. Satisfactory is no longer enough. Not if you want your customers to come back. Forrester Principal Analyst Rusty Warner’s research

Analytics | Artificial Intelligence | Customer Intelligence
David Cosgrave 0
Real-time customer experience: Accessing the whole picture

Real-time customer experience is a vital driver of growth. Acting in real-time, armed with the most up-to-date information about your customer, can hugely improve customer experience. Many of SAS’s customers have generated significant competitive advantage from trying to align closer with the real-life experiences of their customers. But how many

Analytics | Customer Intelligence
Sandra Hernandez 0
¿Cómo es que los datos pueden llevar la experiencia del cliente al siguiente nivel?

Para ofrecer un servicio verdaderamente diferencial, que concluya en una experiencia del cliente satisfactoria y genere interacciones constantes en los canales de venta, es necesario unir la mayor cantidad de piezas de información sobre el comportamiento de los compradores, actuales o potenciales, y con base en ellas construir puentes hacia

Customer Intelligence | Data Management | Internet of Things
Christer Bodell 0
How IoT analytics is driving consumer experience design

Last week Alibaba splashed $2.6 billion, buying Chinese shopping mall operator Intime. This move is yet another step in its strategy strategy to focus on offline-to-online, and create a more seamless experience for its consumers. The coming scope and scale of digital disruption is breathtaking. The integration of design, product management

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