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Call centres have been around for a good few years now, and have had their fair share of bad press. Most of us have horror stories about the length of time spent on hold, or our inability to speak to the right person or get a helpful response, or even
There is, or can be, an enormous gulf between IT teams and business users. We know that this gulf should not exist — after all, the main function of IT teams is to allow business users to generate the maximum value from usable tools, drawing on their business knowledge. However,
The importance of risk management has always been clear in financial services, but it is growing in other industries, including energy and telecommunication companies. This importance is being amplified through increasing demand for risk and finance integration. New risk data architecture is needed to focus on the integration of time
There is massive excitement — and some fear — about AI. The buzz is definitely building, as more and more people start talking about it. But although there is enthusiasm about the potential of AI and its building blocks, there is much less discussion about how organisations should start
Have you heard of Kevin Ashton? The British technology pioneer co-founded the Auto-ID Center at the Massachusetts Institute of Technology (MIT), the organization responsible for developing an international standard for RFID. But more importantly for us, more than 20 years ago, he had a vision of computers gathering information about
Manufacturing companies are undergoing a huge pressure to continually increase efficiency, productivity, lower costs, Net Working Capital and other KPIs. Strategies for doing so are many – lean strategies, improved forecasting and planning, closer supply chain collaboration to name a few. In this article, I will discuss the latter –