Author

Vanessa Hurhangee
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Vanessa Hurhangee is an Analytics professional within the SAS UK Customer Advisory team. She has spent over 8 years at SAS, starting as trainer in the Education Team covering a range of SAS products. She has worked across a number of verticals and is currently focussed on the insurance sector, enabling customers to gain greater value from their analytical ecosystem to support business decisions. She has a keen interest in SAS Text Analytics and has written a number of articles looking at how it can be used to improve customer satisfaction and loyalty and reduce cost. Prior to SAS she worked in a number of public sector organisations in a variety of roles, and continues to passionately engage in this area and her local community through her role as a local councillor.