Hidden Insights
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Application programming interfaces, otherwise known as APIs, are set to radically change the face of analytics. These little bits of code are working behind the scenes, hidden treasures that allow two pieces of code to talk to each other. This means that developers can borrow functionality from other apps.
On-demand streaming and YouTube ought to have spelled the end of live music and concerts. Why would anyone go to an event when they could stay at home and listen to the same music — sometimes streamed live from the venue — in the comfort of their home? Conferences and
Reading quite a lot of the press and commentary about analytics, you could be forgiven for thinking that these techniques were only usable for customer-facing work. Improving sales and marketing? Yes, you want analytics, using Big Data about your customers. But there are plenty of internal and operational issues where
Are you looking for an insurance policy online? Want access 24/7? Ever wondered why many insurance giants are not yet fully digital? Digitization is not yet common among traditional insurance companies, although it has already happened in other industries and in insurance technology (InsurTech) companies. This is perhaps surprising, because
Ever wondered about the volume of calls to banks? It is probably inevitable that banks would turn to chatbots sooner or later. Chatbots offer huge opportunities for banks across three broad dimensions. Efficiency and opportunity The most expensive forms of interaction with customers are the personal ones: face-to-face, and by
Mention multi-tasking and you open yourself up to a standard range of jokes about the gender divide, and effective ways of working. Recent research suggests that multi-tasking is actually impossible: nobody can do several things at once effectively. But a hybrid approach — if you like, multi-tasking for organisations —