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Over the last few months there have been two disparate themes in my conversations with higher education institutions. The first has been the pervasive and ambitious plans for growth throughout the sector, and the second has been concern over increased competition for students and resources. At first glance, these seem
The insurance industry is one of the late starters in terms of digitisation, even in customer service, where digital networking has literally been imposed. This is largely the result of company size and the associated deadlocked structures, plus legacy systems and processes. These make it difficult to react spontaneously to
Il numero di modelli utilizzati dagli operatori nel settore finanziario, nel corso degli ultimi anni, è aumentato significativamente, dal 10 al 25% annuo presso le grandi istituzioni (“The evolution of model risk management” – February 2017 By Ignacio Crespo, Pankaj Kumar, Peter Noteboom and Marc Taymans). Gran parte dei nuovi
Did you know that the human attention span is eight seconds, which is a second shorter than that of a goldfish? About eight seconds is all you have to capture your viewer’s attention and create a reason to stay on your dashboard. Therefore, having a great dashboard, and not just
As recent studies have shown, customer experiences within B2B are not living up to the expectations customers have from B2C. With clear benefits such as optimised lead generation, improved loyalty and retention, reduced cost to serve, and stronger organic reach, it is surprising B2C best practices have not yet rubbed
There are a number of new roles under the EU’s General Data Protection Regulation (GDPR), like the roles of controller and processor. Probably the one that most people are familiar with is the data protection officer (DPO), the person within the organisation who is responsible for monitoring internal compliance with