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Tax authorities may not be everyone’s favourite organisations. But around the world, they have a key role in collecting revenues that enable governments to spend money on essential public services. You only need to read the media coverage of the tax avoidance of some of the big tech companies, and
Back in 2013, Central Hudson Gas & Electric detected an intrusion in its systems. It immediately took steps to alert its customers to the possibility that their auto-pay bank account information may have been accessed. Because of the urgency of the situation, the company decided to use an automated telephone
Artificial intelligence (AI) is the subject of considerable discussion across industry sectors around the world. Telecoms companies are showing considerable interest in the potential of AI, whether at the front end—customer service—or to improve service delivery via better network performance and reliability. There are a number of different AI technologies