Hidden Insights
Experience the possibilities with Business Analytics
Innovation, customers and real-time requirements
I caught up with Ioannis Tsiliras, Director at OTE-COSMOTE, to discuss innovation, real-time and customer contact.
Nova pesquisa global: como será a experiência do cliente em 2030?
A tecnologia moderna mudou a maneira como as marcas e os consumidores se conectam. Como será a experiência do cliente em 2030? De que forma vão as marcas evoluir para satisfazer as expectativas dos futuros consumidores? Estas são algumas das questões abordadas num estudo recente intitulado "Experience 2030: The Future
Using process mining to improve customer experience in telecoms
One analysis suggests that in the first year of using process mining, the telecoms company had decreased its cost per process order by almost 40% and improved its productivity.