Hidden Insights
Experience the possibilities with Business Analytics
Reading quite a lot of the press and commentary about analytics, you could be forgiven for thinking that these techniques were only usable for customer-facing work. Improving sales and marketing? Yes, you want analytics, using Big Data about your customers. But there are plenty of internal and operational issues where
Are you looking for an insurance policy online? Want access 24/7? Ever wondered why many insurance giants are not yet fully digital? Digitization is not yet common among traditional insurance companies, although it has already happened in other industries and in insurance technology (InsurTech) companies. This is perhaps surprising, because
Ever wondered about the volume of calls to banks? It is probably inevitable that banks would turn to chatbots sooner or later. Chatbots offer huge opportunities for banks across three broad dimensions. Efficiency and opportunity The most expensive forms of interaction with customers are the personal ones: face-to-face, and by
Mention multi-tasking and you open yourself up to a standard range of jokes about the gender divide, and effective ways of working. Recent research suggests that multi-tasking is actually impossible: nobody can do several things at once effectively. But a hybrid approach — if you like, multi-tasking for organisations —
When I decided to major in Statistics, my dad was worried that I wouldn’t be able to find a job except with the town demographics services. When I got my masters’ degree, 10 years ago, and I was looking for a job, if I said I liked dealing with data
The second version of the European Payments Services Directive (PSD2), is expected to be introduced into law by the end of the this year. It will have significant impact on payments. By November 2017, financial organisations must also be able to support real time transfers of up to €15,000 as