Hidden Insights
Experience the possibilities with Business Analytics
It is estimated that that many companies now hold over 80% of their data in an unstructured form. In other words, not as numbers or code, but free text. This textual data arises from social media, customer comments, call center notes, books, emails, messages and the like, and holds enormous
Já está em vigor e traz mudanças para o sector bancário: a PSD2 – Payment Service Directive – que regulamenta os pagamentos electrónicos. Mas qual o estado de implementação da Directiva e o seu impacto no negócio? Um estudo levado a cabo entre Agosto e Setembro de 2017 pela Deloitte
Industry 4.0 has become a watchword for manufacturers, but I’m not sure the implications are clear to many. Hyperconnected customers are the fundamental premise of Industry 4.0 and they expect more than good quality. They expect their manufacturers to also behave like retailers and service providers. Real-time and predictive engagement
An interview with Mathematician and UCL Lecturer Hannah Fry Love and math. You almost can’t think of two worlds further apart. However as Hannah Fry proved at the Analytics Experience in Amsterdam, mathematics can uncover the secret of a successful relationship and predict divorce. We had the opportunity to talk
I got an email from my telecom provider the other day about their television services, which I watch regularly. I also got one from Netflix, which I also use often. So far, so much as usual. Just your regular spam, you would think. Well, no, not completely. The email from
As customers and consumers, you and I now have many ways to tell suppliers what we want, when, how and to give them feedback on their performance as suppliers. Clues from our website navigation patterns, social “likes”, trolley abandons, and even instant chats, together with in-person conversations make up the