“IT does not deliver, the department does not know what it wants by way of data today or tomorrow.”
This is a regular complaint, and usually results in departments turning to self-service for their information requirements. Information workers are still around, but they no longer have all the answers. Instead, departments are finding their own solutions. You might see SAP systems, Excel, database(s), local sources, the internet, and unstructured data. Does this sound familiar?
The way in which data management works in companies has changed in recent years. Data warehousing and ETL are established by IT departments, but cannot cope with the fast-moving digital assembly line. Specialist areas need answers to previously unpredictable questions, and always faster than last time. In practice, data management tasks have long since become part of the day-to-day business. So why not recognise this? The IT department is still as busy as ever, because the carefully-built data warehouses always need more attention. They cannot take on any more.
It is time to react to changes in digital. After all, today’s iPhone is nothing like the iPhone of 10 years ago. I believe that it is time that business areas took on responsibility for efficient and modern data management. The departments would then be in a position to provide good quality data and could also provide feedback to the IT department.