SAS Voices
News and views from the people who make SAS a great place to work
There’s a new reality. Managing, organizing and analyzing data alone is no longer enough. What really matters is how decisions are made, governed and executed. To be successful, enterprises need a unified approach that allows decisions to sit at the center, bringing people, systems and data together. While there are
Insurance is a business built on trust. Each policy represents a promise that insurers must be able to explain, defend and ultimately fulfill. When you add in AI becoming more embedded in underwriting, pricing, claims and customer engagement, that promise is being mediated by data and algorithms. An IDC report,
Agentic AI has been heralded as a top tool for efficiently orchestrating customer engagement activities at insurance companies. It can: Automate repeatable, rule-based processes that affect customer experience (think claims processing and customer onboarding). Rapidly retrieve disparate data, analyze risks and recommend decisions. Help lower operational costs while keeping humans