A customer’s onboarding journey is often the most interaction they will have with their bank. Onboarding activities provide the first meaningful insights into what being a customer will be like, and they can make or break the long-term prospects of the relationship. Unfortunately, the onboarding journey at many banks is
Best-selling author and banking industry futurist Brett King once said, “The easiest customer experience isn’t one where you drive to the branch, find a parking spot, wait in line, ask advice, and sign a piece of paper. It’s one where you activate the service you need in real time when
While no one currently alive witnessed the beginnings of the Industrial Revolution in mid-18th century Britain, we’re all now spectators and participants in the AI revolution – AI is accessible and entrenched everywhere. While AI is not new, 2023 ushered in a tsunami of AI innovation with the emergence of
2023 delivered a raft of notable bank failures, the largest since the 2008 financial crisis. Silicon Valley Bank and others succumbed to collapse, triggering widespread reverberations and heightened market uncertainty. We also saw a tsunami of AI innovation, expanding fraud and financial crimes, workforce transformation and climate risk. And let’s
In 2024, fraud and financial crimes are rising in global banking due to an evolving economic environment and expanding technological capabilities that create new opportunities for fraudsters. In 2023, consumer-focused fraud increased, with attackers posing as energy firms, lottery companies and banks to extract sensitive information from unsuspecting victims. Inflationary pressure saw
The realm of augmented reality and mixed reality (AR/MR) is on the brink of a significant evolution, promising to reshape how we engage with technology. Augmented reality involves the overlay of digital information onto the real world, enriching our perception of the environment by adding virtual elements. This technology enhances
Whether for better or for worse, many people agree that generative AI is a game changer that will revolutionize the way we live and work. Optimists believe that generative AI is an opportunity to improve and expand our technological knowledge. At the same time, catastrophists fear that AI in general
The cold of winter and holiday gatherings push people indoors, causing a surge in influenza hospitalizations. Years of above-normal temperatures in southern states bring a species of mosquito that carries malaria to the US. Declining childhood immunization rates threaten to allow previously eradicated diseases like measles to become endemic again.
See why we think the use of AI assistants will take off in 2024.
Many executives may be feeling supply chain anxiety. The pace of disruptions – weather events, aggressive marketing techniques, transportation bottlenecks, and more – remains high, and there are already signs of consumer uncertainty in 2024. To manage the unknown and keep supply chains strong, some organizations are employing intelligent, real-time
For the data scientists and developers who use analytics to extract insights from massive volumes of data, it’s easy to see the appeal of operating in a metacloud environment. After all, analytics workloads are not only resource-intensive – they’re also highly variable and differ in terms of importance and urgency.
In a 2009 ACFE report on the 2008 financial crisis, about half (49%) of 500 fraud experts surveyed cited increased financial pressure as the foremost factor driving the year’s fraud surge. It is a testament to what fraud examiners have long understood: fraud never goes away but changes with the
In a global economy marked by fragile supply chains, scarce resources and rising energy costs, the spotlight is on forecasting to address these issues. In 2022, McKinsey & Company uncovered a staggering $600 billion annual food waste, equating to 33% – 40% of global food production, spotlighting the devastating consequences
As the idea of professional growth has changed, organizations have shifted their approach to learning and development (L&D) for employees. However, we’ve noticed this shift is more focused on identifying employees’ training needs to increase motivation and retain top talent. Throughout 2024, we expect to experience a continuation of this
The biggest challenges of our time won’t be solved in silos. To tackle complex problems, we’ll need ideas, perspectives, resilience and innovation rising from cross-sector collaboration and partnership. SAS recently hosted the 2023 Concordia United States Summit, a collaborative dialogue among public, private and nonprofit organizations designed to spur activities
AI became the unofficial word of 2023 and the craze is likely to continue into 2024 as new creative applications and uses of AI emerge across industries and sectors. But before organizations invest too many resources into foundational AI models, leadership should ensure that the organization has a firm grasp
Manufacturing remains a transformative process at its core, converting raw materials into valuable products. While the fundamental essence of manufacturing has endured for centuries, the methods and technologies employed have undergone significant evolution, driven by innovation and the ever-shifting demands of consumers. As we enter 2024, the manufacturing industry is
The health care and life sciences market is accelerating – but not without a few necessary pitstops. Machine learning, digital twins, generative AI, robots as doctors, medications with sensors, and surgery at the speed of light. It’s all driving the market. Year after year, market researchers, analyst firms, and industry
Despite the wild ride and changing market conditions of the past few years, global banking has proven to be largely resilient and generally sees a more positive outlook. Inflationary pressures have brought the “low for long” interest rate era to an end (or at least to a sustained pause), allowing
The weight of the world has never been heavier – and it rests on the shoulders of government. Geopolitical hostilities, war, climate change, economic turmoil, large-scale migration and workforce shortages are worldwide issues. These challenges are compounded when governments have political divisions and stymied processes. Citizens want their government to
In 2024, we will witness the proliferation of synthetic data across industries. In 2023, companies experimented with foundational models, and this trend will continue. Organizations see it as an emerging force to reshape industries and change lives. However, the ethical implications can't be overlooked. Let’s explore some industries I think
As 2023 ends, it's important to reflect on the predictions that SAS leaders made at the beginning of the year. Let’s look at some of these predictions and see how accurate they were. We'll explore forecasts related to health care, human resources, AI, data, renewable energy and more. Let's dive
In 2022, the world adjusted to and worked to recover from a global pandemic and international conflict that displaced millions of families. Energy costs increased sharply and supply chain issues and other disruptions persisted. This contributed to the highest global inflation rate in decades, prompting a domino effect across economies.
There is no shortage of challenges associated with the deployment of AI: a lack of access to infrastructure, a lack of skills, and new legislation meant to enforce the responsible use of this evolving technology. But the most consequential questions facing us are innately human. Namely, ensuring human agency, safety
We made bold predictions a year ago about what 2021 would bring. We’re bold enough to do it again for 2022. The pandemic disrupted traditional ways of life in 2021. Remote learning and working became the norm for many. Telehealth took off, and IT modernization accelerated in every industry. 2021
COVID-19 has upset nearly every prediction and business plan for 2020 across the planet. Making predictions for 2021 may seem like a fool’s errand at this point, but many trends and consequences are already obvious and emerging from the global pandemic. The last global pandemic of this magnitude, the Spanish
We've turned some of our most notable predictions for next year into a slide show. Click the orange "next" button to see these 2021 predictions from SAS. Who’s brave enough to make predictions for next year after the unpredictable year we just had? We are. After all, the disruptive
We've made it to the halfway point of January, which means most of the industry's annual predictions have been published. Who's guessing what? And how should you prepare for the year ahead? From dark data to hyperpersonalization, analytics is at the core of all these predictions. SAS experts have been
