Trust and transparency in insurance decisions
Hear from our experts how insurers can create AI safeguards and ensure safe model use.
Author
Franklin ManchesterRSS
Prior to joining SAS, Franklin held a variety of individual contributor and people leader roles in Property and Casualty Insurance. He began his career as an Associate Agent for Allstate in Boone, NC. In 2005, he joined Nationwide Insurance as a personal lines underwriter. For 17 years at Nationwide, he managed personal lines and commercial lines underwriters, portfolio analysts, sales support teams and sales managers. Additionally, he supported staff operations providing thought leadership, strategy and content for sales executive offices.
The business of making decisions
Settling a claim. Underwriting a policy. Serving a customer. Every step in insurance is a decision and every decision shapes trust. From quote to claim, insurers operate in a continuous loop of high-stakes choices. These are the moments that determine whether customers feel protected or exposed. That pressure is only
Insurance and the trust imperative: How to scale AI safely
Insurance is a business built on trust. Each policy represents a promise that insurers must be able to explain, defend and ultimately fulfill. When you add in AI becoming more embedded in underwriting, pricing, claims and customer engagement, that promise is being mediated by data and algorithms. An IDC report,