SAS Voices
News and views from the people who make SAS a great place to work
Agentic AI has been heralded as a top tool for efficiently orchestrating customer engagement activities at insurance companies. It can: Automate repeatable, rule-based processes that affect customer experience (think claims processing and customer onboarding). Rapidly retrieve disparate data, analyze risks and recommend decisions. Help lower operational costs while keeping humans
Advanced AI technology is transforming how governments think, work and solve problems. With new terminology and evolving tools, understanding AI can feel overwhelming. Before diving into new applications, it helps to build a strong foundation in its core concepts. This overview breaks down three of today’s most prominent AI capabilities: machine learning,
Many conversations about AI agents focus on models and frameworks. But when organizations attempt to deploy agents in real operational environments, a different challenge quickly emerges. How agents reliably and securely access enterprise data. Without reliable access to relevant data, AI agents struggle to support operational decisions. Whether diagnosing equipment