SAS Voices
News and views from the people who make SAS a great place to work
The balancing act behind modern social benefits
Modernizing social benefits organizations is not simply a technology challenge. It’s a balancing act between competing priorities. Across programs and agencies, that balancing act often includes: Delivering timely access to benefits and services. Managing growing demand with limited resources. Supporting staff overwhelmed with heavy caseloads. Modernizing aging systems and fragmented
AI agents in production: Going beyond “it works” to improve quality, cost and latency
Getting an AI agent to complete a task is a meaningful milestone. But for enterprise AI agents, “it works” is only the beginning. The bigger question is whether the agent can perform reliably, efficiently and consistently enough to move into production. That means looking beyond a successful output. Could the
