SAS Voices
News and views from the people who make SAS a great place to work
Consider the following quote from George Box: “All models are wrong, some are useful.” Most of today’s models are free. And models power AI outcomes. When considering your enterprise strategy, AI should fit snuggly into business processes that successfully execute tasks supporting the overall strategic vision – underwriting policies, pricing
Customer engagement is entering a new era that’s evolving very quickly. And it’s not defined by more messages or channels – it centers on intelligence, autonomy and trust. As organizations rethink how they connect with customers, a new model is emerging: engagement that predicts, learns and acts with purpose. In
AI can analyze data, automate tasks and accelerate decisions. But as organizations adopt AI more broadly, one question continues to surface: What role do humans play? During the opening session at SAS Innovate 2026, SAS CTO Bryan Harris put that tension plainly when he asked, “Will people matter?” He described a growing