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Ever wondered about the volume of calls to banks? It is probably inevitable that banks would turn to chatbots sooner or later. Chatbots offer huge opportunities for banks across three broad dimensions. Efficiency and opportunity The most expensive forms of interaction with customers are the personal ones: face-to-face, and by
Mention multi-tasking and you open yourself up to a standard range of jokes about the gender divide, and effective ways of working. Recent research suggests that multi-tasking is actually impossible: nobody can do several things at once effectively. But a hybrid approach — if you like, multi-tasking for organisations —
When I decided to major in Statistics, my dad was worried that I wouldn’t be able to find a job except with the town demographics services. When I got my masters’ degree, 10 years ago, and I was looking for a job, if I said I liked dealing with data