A few months ago, we were moving to a new house. That meant, of course, that we needed to empty everything out of the old house. The basement, the loft, the garage, the summer house. Everything. Although that sounded daunting, it also gave us the opportunity to clean up, catalogue

Don’t laugh, but increasingly I find myself thinking that I’ve been here before. I often find that the underlying situation and argument are familiar, albeit in a slightly different context, with newer brands or technologies. For example, I was recently asked to assist an overseas team respond to a request