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Data may be expanding exponentially, but this expansion in itself is not the be-all and end-all. Data is very important, but only because it enables organisations to learn more about their customers and offer them a better service. Therefore – and this is crucial – data allows organisations to make
Instant insurance, insurance on demand and real-time customer engagement are the buzzwords of the moment. These concepts are also, however, a real breakthrough in the insurance business. They describe new products and services that are strongly oriented to customer needs and follow their evolution throughout the life cycle. These changes
So much debate still rages about Artificial Intelligence (AI) and what it means for the future of society and humanity. While this continues, governments around the world are actively embracing the prospect of transforming their departments into smart digital governments that are able to deliver improved services to organisations and