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The concept of analysing increasingly complex data to inform decision making is very relevant to policing today. Data science can and should support modern police forces to serve their communities. But what do we mean by data science and data scientists? One dictionary definition of a data scientist is: “a
In a world of fast, convenient, personalized service, customers expect businesses to go the extra mile to meet their expectations. How can organizations establish closer relationships, especially in crowded markets? With industry disruptors nipping at their heels, established companies are looking for fresh ways to strengthen relationships with new and
When we hear the words AI and call centres, we immediately imagine dialling a number, only to be greeted by a semirobotic voice (think Siri or Google). While it’s true that AI can be more efficient than humans (at some things), does it really mean that human call centre agents