Hidden Insights
Experience the possibilities with Business Analytics
The concept of a "data-driven company" is widely promoted and discussed today. Are executives looking to invest in analytics and see an added value? Do many decision makers first analyze whether this investment simply pays off? This article is the first in a series on the practical application of analytics
It’s only been three years since Gartner coined the term “hyperautomation.” But a lot has changed since then, both in global events and technological developments. While automation has a long history, it’s evolved rapidly in the digital age. Businesses in every sector – including warehousing, health care, banking, agriculture, insurance,
Why are some companies just so much better at customer experience? Last week’s #SASchat explored the defining characteristics of CX champions. As a member of the Global Practice Customer Intelligence team, I found this to be a very interesting discussion, and I certainly learned a lot. Here are my key