Customer Intelligence Blog
Evolving relationships for business growth![Enterprise social media predictions for 2010](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-2.png)
I’ve been working on this post a bit at a time over the course of a few weeks. In the meantime, Amber Naslund posted a compelling argument why she doesn’t want to write a list of social media predictions for 2010. But I’d much rather spend my efforts at the
![B2B companies successfully using Facebook](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-2.png)
Jeff Cohen, a Triangle-area social media consultant and one of the brains behind the Social Media B2B blog, has put together a short PowerPoint presentation on his Slideshare page highlighting B2B companies that have created successful Facebook fan pages, with a summary of what makes each one good. It's an
![What the flipping fudge? A note to social media pottymouths.](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-1.png)
One of my favorite podcasts is Media Hacks, which features Mitch Joel, C.C. Chapman, Julien Smith, Chris Brogan, Hugh McGuire, and Christopher S. Penn discussing a loose agenda of topics spanning social media, marketing, technology and the ways we create and consume content in the modern world. On one episode,
![Proof that the C-suite uses social media](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-2.png)
I think we'll look back on 2009 as the year when social media had the greatest hype, and 2010 as the year we started to really figure out how to make it work. One of the questions that I often heard asked amid the hype this year was, "Are decision
![Turns out some of your friends are jerks](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-2.png)
There's a paradox in my involvement in social media that people who know me well will understand: Often I don't want to know what most people are thinking. For instance, the absolute nadir of human communication is occurring in the comments sections of YouTube and local news sites. I avoid
![Does the word "blogger" mean anything anymore?](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-2.png)
I was in our External Communications team staff meeting earlier this week listening to a discussion of SAS' Premier Business Leadership Series event in Las Vegas, and the journalists and bloggers who attended. Some of the "journalists" write for print, some online, and some both. Some of the "bloggers" are