Customer Intelligence Blog
Evolving relationships for business growth![The 12 Days of Marketing](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-1.png)
I am one of those people that frequently walks around with a soundtrack playing inside my head, and during the holidays it usually involves Bing Crosby or Nat King Cole crooning about snow or jingle bells. It might involve grandmas getting run over by reindeer, or the female sensation du
![2010: Our Ten Most Popular Blog Entries](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-2.png)
Today I’m highlighting our ten most popular blog entries in 2010. Two takeaways from this list: (1) videos are viewed most, and (2) social media is a topic with a lot of interest. No surprises there, right? At any rate, we are going to work to bring you more video
![How to turn unhappy customers into advocates, an early example (explicit language warning)](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-1.png)
Once upon a time, almost three years ago, before most of us ever heard of Twitter, I was just signing up for the service and starting to follow anyone that I found who might be there talking about SAS. I used Twitter Search and I didn't find a lot. Some
![Get a better view on the shoulders of giants](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-2.png)
I recently had the pleasure to attend the keynote panel for NCDM, which began with introductory statements by Larry Kimmel, CEO of the Direct Marketing Association. One of his statements really set the tone for the panel and actually for the rest of the show: “Data, customer centricity and accountability
![How to manage the world’s longest grocery list](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-2.png)
Every night, I drive right by our favorite grocery store on my way home from work, so I usually call home to see if we need anything. Sometimes the list gets long and I have to pull over to write it all down. That’s how I manage our grocery list.
![Video: Zappos talks culture, success, iPads and relationships](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-2.png)
I’m excited to publish a new segment of our “Nuts & Bolts of Social Media” video series. In this interview, SAS’ Lori Schafer talks briefly with Michelle Thomas and Jaimee Newberry from Zappos. Michelle, a Senior Brand Marketing Manager, and Jaimee, a Product Manager & UI Designer, both offer up