Customer Intelligence Blog
Evolving relationships for business growth![The art of possibility: connected vehicles and big data analytics](https://blogs.sas.com/content/customeranalytics/files/2014/12/Automobiles.jpg)
Decades of Westernized television and cinema have featured fantastic imagined car technologies, including many that now actually exist. Think of the autonomous car from Knight Rider and today’s self-parking capabilities. Or the ongoing James Bond series with tracking devices that resemble the well-established GPS systems in our cars, phones and
![All I want for Christmas - my customer view My Christmas list in 1965 was different.](https://blogs.sas.com/content/customeranalytics/files/2014/12/img034.jpg)
As my followers can attest, my normal viewpoint in this blog is as a marketer focused on marketers. And I try to stay true to the tagline of this blog: Evolving relationships for business growth. I chose those words very carefully so that evolving could with be interpreted either passively
![Customer service, don’t #FAIL me now How hard is it for your customers to get service?](https://blogs.sas.com/content/customeranalytics/files/2014/12/Customer-Service2.jpg)
When we talk about digital customer services, it’s all about creating online self-service capabilities for our customers. This is great for everyone! We’ve made it easy for the customer to get what they need; it’s cheaper and faster for organizations to deliver the service to the customer. Need a copy
![Seven things to know about holiday shoppers This infographic summarizes some of the findings of this reseach report.](https://blogs.sas.com/content/customeranalytics/files/2014/12/Shopper-Infographic.jpg)
Everybody cares about the holiday shopping season. For retailers, it can account for as much as 30% of annual sales according to the National Retail Federation ("NRF"). For many individuals, it can be the best time to score great deals on presents for loved ones. For the overall economy, the impact of the
![Black Friday lessons from both sides of the Atlantic Black Friday is the fourth Friday in the month of November.](https://blogs.sas.com/content/customeranalytics/files/2014/12/Black-Friday.jpg)
Few of us can have missed the scenes of frantic shoppers searching for that ultimate bargain on Black Friday. This is something fairly new in the UK, having originated in the United States to refer to the Friday following Thanksgiving Day. Legend has it that ‘black’ refers to the first day of the
![3 ways retailers are modernizing with analytics](https://blogs.sas.com/content/customeranalytics/files/2014/11/blog_banner_Retails_Big_Show.jpg)
You’re a retailer, it’s the holidays, data is flooding in from all points (if you’re lucky), and the last thing you want to hear from the higher-ups is that you need to “modernize.” And what do they actually mean when they say modernize anyway? Well, modernizing doesn’t have to mean scrapping