Customer Intelligence Blog
Evolving relationships for business growth
The other day I received a letter in the mail. What was in the letter left me feeling depressed. It left me feeling inadequate, unprepared, incapable of mustering the mental and emotional energy to complete it’s request. You see it wasn’t asking me to do something that I’d never done
As mentioned in a previous post about how we try not to annoy our customers, we really make sure we're not just going through the motions in complying with anti-SPAM laws. And it all has to do with how we regard customer relationships - they're valuable and we want them to be based on mutual
“Human errors and systems glitches caused nearly two-thirds of data breaches globally in 2012.” - Ponemon Institute and Symantec Nothing has accelerated the proliferation and sharing of personal data more than the internet. Some may disagree, but unless you’re living a technology-free life – by choice or not – then