Customer Intelligence Blog
Evolving relationships for business growth![Facebook needs a business board of advisors](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-2.png)
Facebook has just announced a major change, which should come as no surprise to anyone, since they seem to enjoy messing around with things. This time they're changing the process for becoming a fan of a business or person (or concept, or beverage or highway exit - there are lots
![Getting the conversation started](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-2.png)
At this point, I have started three potential posts for this blog and each feels like we’re at a party together and we just got introduced, and then I start out by blurting a random, weird factoid that is sure to repel you. So let’s not do that, and instead
![A spanking new blog focused on remarkably old problems](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-2.png)
Hello! And welcome to the grand opening of Get, Grow, Keep, our spanking new group blog focused on the remarkably old business problems every marketer faces: namely, how to get, grow, and keep your best customers. The Timeline of innovation on Wikipedia’s History of marketing entry makes it clear –
![How to make sure your social media policies #FAIL](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-1.png)
I started the social media manager job at SAS in January of 2009, and spent the first half of the year creating and communicating our social media policies (which we call our Guidelines and Recommendations, since they’re much more than just the dos and don’ts.) In the half year or
![SXSW: The Big Themes](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-1.png)
Here, not a moment too soon, is a more-or-less random recollection of the big ideas and trends I witnessed at South by Southwest Interactive. Location-based applications were predicted to have the biggest hype, and that was borne out. These are applications, primarily for mobile devices, that let you "check in"
![SXSW: My perspective as an enterprise social media marketer](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-2.png)
I started writing this post on the plane coming home from the South by Southwest Interactive festival. If you've been on Twitter the past two weeks, you've probably seen the #sxsw or #sxswi hashtags, and if you weren't actually in Austin, you probably saw them a heck of a lot