Customer Intelligence Blog
Evolving relationships for business growth
Tuesday at the South by Southwest Interactive conference, I had the true pleasure of meeting Capt. Nathan Broshear, who's known on Twitter by one of the weightiest user names you could imagine: @usairforce. He's an energetic and genuine person and a great ambassador for the Air Force. I summarized Nathan's
The purpose of this panel was to give some visibility to areas of business that are being affected by social media, outside of the traditional marketing and PR stories we're used to hearing. The panel was moderated by David Meerman Scott, (@dmscott) author of The New Rules of Marketing &
My notes from the Customer Support in a 140-Character World panel. Panelists were Frank Eliason from Comcast (@ComcastCares), Lois Townsend (@ltownsend) from HP, Toby Richards (@TobyRichards) from Microsoft and Jeremiah Owyang (@jowyang) from Altimeter. The moderator was Caroline McCarthy (@Caro) from CNET News. Caroline: Is social media the most effective
Gary welcoming people as they enter his keynote Gary Vaynerchuk (@GaryVee) gave one of the most popular keynotes at SXSW. The auditorium was packed and there was a very warm and genuine vibe. Here are my notes from his talk. Gary started out asking how many people swore they would
My notes from the “Big Campaigns on Digital Dollars" panel, with Melissa Fallon, Chris Hanada, Milo Ventimiglia, Wilson Cleveland and Andrew Hampp. (Their bios are posted on the event page.) The panel focused on working with brands to create online content and web TV series that are fun, intersting and
David Carr after the session These are my notes from the SXSW panel discussion, “Media Armageddon: What Happens When The New York Times Dies?” The panelists were David Carr from The New York Times, Amy Langfield from Newyorkology.com, Markos Moulitsas from Daily Kos and Greg Beato from Reason magazine. The