Customer Intelligence Blog
Evolving relationships for business growth
For Insurers, social media is no longer just for marketing. As Hurricane Isaac threatens in the Gulf of Mexico, many proactive insurance companies are using social media to communicate with customers; offering insight on preparing for the storm, tracking the radar, and offering instructions on how to file a storm-related
My colleague Matt Fulk and I were looking for a follow up to our white paper, Lead Management Automation Using SAS, which covered our evolution with marketing analytics. One initiative that has really been rewarding to work on has been the internal implementation of our Customer Experience Analytics solution. For me,
Here's what usually happens: You attend a conference and decide to live blog a session or two. You might even pre-draft or pre-research a small portion of the post to include the names of the speakers and some background information about them. Typically, you start the post like this: I