Customer Intelligence Blog
Evolving relationships for business growth
One of our SAS cybersleuths just notified me that some good guys have identified a vulnerability in Twitter that could allow the bad guys to take over your Twitter account, and all you'd have to do to allow it is view a tweet. Maybe you read about it at Techcrunch.
I just read a great post from David Armano called "Social Media's Top 10 Dirty Little Secrets," pointing out some of the things many of us are thinking but not saying. I, for one, am getting tired of the social media fishbowl where "experts" share their opinions on the necessity
I'm in Charlotte, NC today for the Social Fresh social media conference. I'm on the Social Media B2B panel with Nathan Gilliatt and Jeff Cohen, moderated by Kipp Bodnar. When we met a few weeks ago, we decided we wanted to share stories, engage the audience and interact with them,
I got a lot of positive comments on my Four Step Plan for Getting Started in Social Media. It reminded me that people are at all different levels of knowledge and interest in social media. When you spend all day thinking about it and using it, it's easy to forget
Because of my job as social media manager at SAS, a lot of people ask me how to get started in social media. I'm working on several different resources to help our sales, marketing and communications folks understand how to integrate social media into their activities and provide bottom-line value.
If you're active in social media, especially if it's part of your job, you've probably gotten used to the feeling that you're doing everything wrong, or that you aren't doing enough. In the past few weeks, I've been told - directly or indirectly - that a Facebook fan page is