When we hear the words AI and call centres, we immediately imagine dialling a number, only to be greeted by a semirobotic voice (think Siri or Google). While it’s true that AI can be more efficient than humans (at some things), does it really mean that human call centre agents
Most insurance companies depend on human expertise and business rules-based software to protect themselves from fraud. However, people move on. And the drive for digital transformation and process automation means data and scenarios change faster than you can update the rules. Machine learning has the potential to allow insurers to
SAS는 매년 IDC(International Data Corporation), 가트너(Gartner), 포레스터 리서치(Forrester Research, Inc.) 등 세계적인 분석 기관 및 시장 조사 업체로부터 SAS의 제품과 전략, 시장 경쟁성 등 여러 측면에서 평가를 받고 있습니다. 이러한 애널리스트들의 평가와 조언은 기술 구매를 고려하는 고객들은 물론 SAS의 발전과 혁신에도 큰 도움이 됩니다. 올해 상반기 SAS는 전문가들로부터 어떤 평가를
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For many years now, companies have been seeking to understand the views of their customers by asking them for direct feedback. Market research, in the form of interviews or focus groups, has tried to understand customers’ wants and needs. And who has not sighed as yet another recorded voice informed
Um es mit Stephen Hawking zu sagen: „Intelligence is the ability to adapt to change". Das wissen vor allem auch die Digitalisierungsverantwortlichen von Versicherungen. Und wenn wir über den Einsatz von künstlicher Intelligenz in einer eher risikoaversen und sich langsam ändernden Branche nachdenken, dann gilt dieser Satz umso mehr. Denn
In a previous post, Zero to SAS in 60 Seconds- SAS Machine Learning on SAS Cloud, I documented my experience with a SAS free trial on the SAS Cloud. Well, the engineers at SAS have been busy and created another free trial. The new trial covers SAS Event Stream Processing
How we built a recommendation engine for new topics on communities.sas.com. We used data, machine learning, and DevOps to build a scoring engine with SAS.
Estamos viviendo un momento histórico. Tal y como lo recuerda nuestro CEO, Jim Goodnight, 2019 es especial porque se cumplen 50 años de la llegada del hombre a la luna. En ese entonces, se necesitaron 400.000 científicos, técnicos, matemáticos e ingenieros para convertir la idea de aterrizar en la luna
How do you explain flat-line forecasts to senior management? Or, do you just make manual overrides to adjust the forecast? When there is no detectable trend or seasonality associated with your demand history, or something has disrupted the trend and/or seasonality, simple time series methods (i.e. naïve and simple
지난 7월 4일 SAS코리아는 광화문 포시즌스호텔에서 국내 제조 산업 관계자를 대상으로 ‘SAS 제조 이노베이션 포럼 2019(SAS Manufacturing Innovation Forum 2019)’을 성공적으로 개최했습니다. SAS는 이번 포럼에서 미국, 독일, 일본 및 국내 제조사들의 고객 사례를 통해 ▲글로벌 B2B 업계의 예측 자산 유지보수 ▲제품 품질 및 투자 수익(ROI) 개선 ▲수요 예측을 통한 생산/판매
Some people still associate artificial intelligence (AI) with robots taking over the world. There's a lot of hype around self-driving cars and personal robots. However, there are far more realistic and beneficial examples of AI in everyday life. AI is the science of training systems to emulate human tasks through
I never took calculus. I can’t code. I have no industry expertise in supply chains or Basel III. My most lengthy study of AI is watching Bernard reanimate Dolores on Westworld. Based on the above, you could make the argument that I have no place in an analytics company. But
Neural networks, particularly convolutional neural networks, have become more and more popular in the field of computer vision. What are convolutional neural networks and what are they used for?
Technological advancements are changing every industry – and the health care industry is no exception. The value of AI has never been greater than when it’s used to improve patients’ conditions and save lives. For example, Cancer Center Amsterdam joined forces with SAS to improve patient care outcomes with AI.
El análisis de la información en las empresas ha dejado de ser un elemento opcional para convertirse en uno fundamental que puede ser la diferencia entre mantenerse competitivo o salir del mercado. Como ejemplo, los analistas de KPMG han demostrado, a través de un estudio-consulta, que el 33% de las
Interestingly enough, paperclips have their own day of honor. On May 29th we celebrate #NationalPaperclipDay! That well-known piece of curved wire deserves attention for keeping our papers together and helping us stay organized. Do you remember who else deserved the same attention? Clippit – the infamous Microsoft Office assistant, popularly known as ‘Clippy’.
It can be hard to get a handle on what artificial intelligence (AI) and machine learning (ML) will actually do. We all understand – in theory, at least – that they could change the way we live and work. In most cases and for most of us, however, the precise
In this blog, I use a Recurrent Neural Network (RNN) to predict whether opinions for a given review will be positive or negative. This prediction is treated as a text classification example. The Sentiment Classification Model is trained using deepRNN algorithms and the resulting model is used to predict if new reviews are positive or negative.
Para quienes trabajamos en el mundo de la analítica, nos resulta cada vez más sencillo explicar cuál es el impacto social de nuestro trabajo y por qué el desarrollo de esta ciencia -que tomamos profesionalmente- es un tema que nos apasiona tanto. Nosotros sabemos que la analítica es capaz de cambiar el
Nach Lust und Laune scheinen Versicherer die Jahresprämien ihrer Policen in schöner Regelmäßigkeit zu erhöhen. Wenn der zweimal gefalzte Brief so unschuldig im Kasten auf Öffnung wartet, möchte man am liebsten gar nicht reinschauen. Michael Rabin, Versicherungsexperte mit analytischem Weitblick, hat sich bereit erklärt, hier und jetzt eine Lanze für
What if, apart from the new organisation of production assets, the fourth industrial revolution also implies a significant evolution in the knowledge management intrinsic to each domain? What if new digital technologies allow the operational actors to simply access this knowledge, mostly derived from empirical methods, thanks to analytical methods and
SAS Viya for Learners offers free access to AI and machine learning software for higher education teaching and learning, hosted in a new learning portal by SAS.
"Practical AI" might seem like an oxymoron to some. But that’s only if you view artificial intelligence as a futuristic and unrealistic pursuit. Kirk Borne, PhD, decidedly does not. Borne is the Principal Data Scientist and an Executive Advisor at global technology and consulting firm Booz Allen Hamilton. In this
Phil Simon says that the downsides of even a few discrepancies can be enormous.
Et si, en dehors de la nouvelle organisation des moyens de production, la 4ème révolution industrielle induisait également une évolution significative dans la gestion de la connaissance intrinsèque à chaque domaine ? Et si les nouvelles technologies numériques permettaient aux acteurs opérationnels d’accéder simplement à cette connaissance, le plus souvent fruit de méthodes
Have you ever wondered if love at first sight really exists? And if it exists, what qualities are people drawn too? Watch any romantic comedy and you’ll see this phenomenon play out on the big screen. Which begs the question, “If it can happen to them why not me?” Let’s
There's been a lot of hype regarding using machine learning (ML) for demand forecasting, and rightfully so, given the advancements in data collection, storage, and processing along with improvements in technology. There's no reason why machine learning can't be utilized as another forecasting method among the collection of forecasting methods
I recently reacquainted myself with this excellent Executives Guide to AI from our friends at McKinsey & Company. The authors have distilled a complex topic into something easily digestible while avoiding jargon and hyperbole. While not in the CliffsNotes or Bluffer’s Guide category, this Insights article undoubtedly helps the reader
Virtual reality (VR), augmented reality (AR), eXtended reality (XR), mixed reality (MR), spatial augmented reality, hybrid reality. That's a lot of new technology and a lot of acronyms for a philosophical concept that has been pondered for millennia: what is reality? An intelligent reality is a technologically enhanced reality that
