Sylvie is a presales analytics consultant and text analytics expert at SAS France. Her project experience ranges from Artificial Intelligence, NLP, and Machine Learning. She has helped many customers to answer specific business needs: voice of customers, e-reputation, social media analytics, root cause analysis, patent analysis, competitive intelligence, fraud detection, complaints analysis. She has been at SAS for 11 years and in the software industry for over 18, working across a variety of sectors including banking, healthcare, transportation, oil and gas, public security and telecommunications. Before joining SAS, she worked at Business Objects (now an SAP company) in the R&D group. She has an engineering background and holds a European engineering diploma in computer sciences and cognitive sciences.