Tag: banking

Analytics | Customer Intelligence | Machine Learning
Larry Orimoloye 0
How chatbots are changing customer service dynamics in banking

Ever wondered about the volume of calls to banks? It is probably inevitable that banks would turn to chatbots sooner or later. Chatbots offer huge opportunities for banks across three broad dimensions. Efficiency and opportunity The most expensive forms of interaction with customers are the personal ones: face-to-face, and by

Analytics
Carl Farrell 0
Fighting fraudsters

You might assume that a battle-tested businessman with a gruff exterior and a taste for salty language lacks an inner child, but you’d be wrong. Exhibit A is this little-known fact: I have a soft spot for animated Disney movies. Now, I could try to bluff a bit and say

Data Management
Anne Belder 0
Hadoop: the game-changer in banking

At most banks, data is stored in separate databases and data warehouses. Customer data is stored in marketing databases, fraud analyses are done on transactional data, and risk data is stored in risk data warehouses. Oftentimes even liquidity, credit, market, and operational risk data is stored separately as well. Bringing

Analytics
Waynette Tubbs 0
Emerging trends in fraud

One of the hottest topics on today's agenda for financial institutions is FFIEC's recently released guidance supplement calling for layered fraud secuity and authentication. So, during the recent Terrorism Financing and Money Laundering Forum in Cary, North Carolina, a panel discussion on fraud was developed to discuss emerging trends in fraud -

Customer Intelligence
David Wallace 0
Everything old CAN be new again!

The first-annual SPARK! Financial Services Executive Summit used an unexpected approach to collaboration to generate unconventional ideas about the future of financial services. The ideas came from enthusiastic and engaged senior executives from across the financial services industry who are all committed to improving the industry’s image in the eyes

0
Sustainable banking: The environmental dimension

In recent weeks, I've posted a series of articles about sustainable banking. The posts are related to a whitepaper I co-wrote with Michael Imeson. There are three main dimensions of sustainability: economic, social and environmental. This third component deals primarily with the topic of climate change. So, banks with a

0
Sustainable banking - The social dimension

We live in a world of digital communications, where social media provides the global population with the opportunity to come together like never before. This has brought a whole new dimension to consumer interaction. It provides instant channels for information exchange, experience and opinion sharing. Social media and multichannel digital

Analytics
0
Sustainable banking - the economic dimension

The banking sector, as one of the cornerstone industries, has a significant role to play in our planet's future sustainability. Customers are saying that it's the right thing to do, suppliers are coming on board and staff members are engaged. Shareholders have also recently added their voices, understanding that the

Customer Intelligence
Waynette Tubbs 0
Banks: Bringing back the hometown feel

I’m attending a Bank Administration Institute (BAI) event in Las Vegas this week. BAI is well-respected for its research, professional development and networking opportunities for banks and banking professionals. The conference, BAI Retail Delivery, is primarily attended by community banks and large regionals, but the topics are anything but colloquial.

Customer Intelligence
Deb Orton 0
Feeling good about the work we do

How do marketers help to fight terrorism? Today I experienced one way...run a top-notch conference that allows private sector banks, law enforcement and regulatory agencies to come together and collaborate with an objective to stop Terrorism Financing. Just two days before the anniversary of the largest terrorist attack on US

1 2