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Analytics
Stuart Rose 0
Customer experience conundrum

Who is your best customer?  The answer to this question can vary dramatically depending on your industry. A retailer’s best customer is someone who comes back to their store over and over again. A gym owner’s best customer could be considered consumer who pays their monthly on time but never

Data Management
Dylan Jones 0
Can ESP bridge the data quality gap?

As consumers, the quality of our day is all too often governed by the outcome of computed events. My recent online shopping experience was a great example of how computed events can transpire to make (or break) a relaxing event. We had ordered grocery delivery with a new service provider. Our existing provider

Rick Wicklin 0
The spiral of splatter

"Daddy, help! Help me! Come quick!" I heard my daughter's screams from the upstairs bathroom and bounded up the stairs two at a time. Was she hurt? Bleeding? Was the toilet overflowing? When I arrived in the doorway, she pointed at the wall and at the floor. The wall was

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