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Simon Dennis 0
Big data in an age of uncertainty

In recent times, Britain has increasingly developed an "inquiry culture." Whenever there’s malpractice or a scandal – be it the Leveson inquiry or the recent investigation into the Mid Staffordshire NHS Foundation Trust – an inquiry serves to give citizens, public leaders and governing bodies an explanation of how and

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The innovation vampire

Innovation is easy. All you need to do is three things.  First, have a great idea. Go on, I’ll wait. Next, make it happen. And, once that’s done, just make sure you work out how to commercialise it somehow. Innovation’s never simple, even at the best of times. Moving from

Rick Wicklin 0
Does this kurtosis make my tail look fat?

What is kurtosis? What does negative or positive kurtosis mean, and why should you care? How do you compute kurtosis in SAS software? It is not clear from the definition of kurtosis what (if anything) kurtosis tells us about the shape of a distribution, or why kurtosis is relevant to

Analytics
Waynette Tubbs 0
Chasing analytic talent

Companies like Amazon, Netflix, Zappos and Pandora have changed what consumers expect from a brand – they want brands to “know” what they want before they ask for it. To provide those kinds of personalized products and services, brands have to collect and analyze huge quantities of customer and industry

Fritz Lehman 0
Customer experience is more than just a hot steak

There’s a restaurant here in Raleigh called the Angus Barn.  It’s one of my favorite places to eat and unwind after work. They’ve got top-notch steak and quality cold beer, but what really sets the place apart is the customer experience they provide. There’s a cigar room in the back

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