Renee Harper
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Online Customer Support Strategy

Recent Posts

SAS Talks features support.sas.com usage tips

~ Contributed by Melissa Perez, Marketing Specialist, SAS ~ As most SAS customers are well aware, there is a load of content on support.sas.com. But ... Read More

Building great graphs with Base SAS

~ Contributed by Lelia McConnel, Technical Support Consultant, SAS ~ Base SAS 9.3 has made creating high quality graphics output easier than ever. Did you ... Read More

Get the syntax right

With your fingers poised over the keyboard and staring lovingly into the program editor, your mind goes blank. Panic sets in. Oh no.  What's the ... Read More

SASware Ballot has history, but still relevant

SAS has a rich history of working together with SAS customers to explore new ideas. Since 1976, we have been asking our customers what they would ... Read More

Tell the community story in 20 seconds

April. What a month it has been and it isn't over yet.  At the beginning of the month, we launched a new and very different communities.sas.com.  ... Read More

Communities launch set for first week of April

5 .... 4 .... 3 .... 2.... 1 Launch!  We've set the launch date for the upgrade to Communities on SAS.  At 2pm ET, Wednesday, ... Read More

Finding content, the new way

Do you ever wish that you could find that perfect piece of content again? It wasn't that long ago, but you can't find it anywhere. ... Read More

SAS communities are growing and changing

I don't have first hand experience with painful growth spurts because it seems to be a phenomenon experienced mostly by boys in their early teens. ... Read More

Reset your SAS Profile Password and update your information

~ Contributed by Marci Russell, Project Manager, SAS ~ The SAS Profile application is very important to the business of knowing our customers and providing ... Read More

Performance help for customers running SAS on AIX

Back in September, I shared performance help for SAS 9 users who run on Windows 2008.  At that time, I promised more insights from Margaret ... Read More