~ Contributed by Roger Chenoweth, Technical Support, SAS ~
We have recently enhanced the application (the Tracks application) that enables you to check the status of problems and questions that you have submited to SAS Technical Support. I’d like to take this opportunity to describe the new features as well as introduce new customers to the application.
- List all of your tracking entries
You can quickly check the status of the tracks that you submitted to SAS Technical Support. On the SAS Customer Support home page, click Check Problem Status in the left navigation under SUPPORT. You will need to be logged in to the site to use this feature. The application will display all tracks that are associated with the email address that is stored in your web site profile.
- Filter your tracks list
You can use the filters at the bottom of the listing to customize the tracks that are displayed in your list. You can also select Hide to restrict certain tracks from being displayed. One of the new features of the application allows you to save a default filtering that will be remembered from session to session.
- Search for a particular track
A new search feature has been added to the application so you can go directly to a track of interest, even if it has been filtered from the default display. You can search by track number or description.
- Quickly resolve a track
On the detail page for an individual track, you can now click Close this Track, which will enable you to quickly notify SAS Technical Support that the problem has been resolved.
- View track attachments and metadata
Other recent enhancements have improved the display of attachments and metadata that are associated with the tracks.
We hope you find that these enhancements make the application more helpful and easier to use. Tell us what other enhancements would make you more likely to use this application on support.sas.com.