I wonder what the king is doing tonight

Yes, that’s me, as Don Quixote, singing ‘Dulcinea’ from’ Man of La Mancha’ in a Broadway-themed variety show benefit concert (sort of like “Glee” for forty-to-fifty-somethings) raising money for anti-malaria netting in Africa (I did this as a medley along with ‘I, Don Quixote’). The total amount raised was over [...]

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Meet George Jetson - Customer Profitability Optimization

Take a quick look at the two graphs below. Which one appears to be the LEAST complex construction? You might initially suppose it’s the bottom one, nothing but bar graphs, and maybe just one bar graph, the tallest one on the far right, broken into its constituent segments moving towards [...]

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Business Analytics for Value Creation

Welcome to the new internet location for my “Value Alley” blog (same Bat Title, different Bat Channel – remember to bookmark this new site if you are a regular reader. This new WordPress platform should make everything about “The Value Alley” easier for both of us; easier to post and [...]

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Go ahead – Make Mistakes!! Business Models and Business Analytics

Before a new product, service or process is put into mass production, it is standard operating procedure to model the product beforehand during the planning and development phase. There are many reasons for doing so: performance, manufacturability, serviceability, integration, failure mode testing, etc…, but in the end they all really [...]

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A Transition from Middle Management to Process Management

Two articles on my favorite management topic, the importance of middle management in creating value for an organization, appeared online within days of each other this past week. The first, from Wharton, was entitled, “Why Middle Managers May Be the Most Important People in Your Company”, and the second, from [...]

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Curling

Not what you were expecting, was it? You open up a business blog only to find an article about that relatively minor winter sport we only get to see once every four years during the Olympics, two dozen ESPN channels not withstanding. But curling it is, and for good reason. [...]

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Process, Process, Process

Taking location as a given for the time being, the next most important factor in creating value in your organization are your processes. The mission of your front line people is to create value for the customer, whether that be a service, a retail experience, product production, or on a [...]

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North Pole, Inc.

(the following transcript was obtained through Santaleaks; all “naughty” identities have been redacted.) S. Clause [SC]: Performance Management plays a significant role here at North Pole, Inc., although in a somewhat targeted manner, with us being a non-profit and all. Remember, though, “non-profit” doesn’t mean “no-profit”, it just means our [...]

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What’s a Budget for?

With the exception of the occasional James Bond movie that proves the rule, we don’t as a matter of course combine our modes of transportation into one all-purpose vehicle, and we even tend to park our cars, boats and planes in separate facilities. But when it comes to financial management, [...]

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Activity-Based Management: The gift that keeps on giving

In honor of the United Nations World Statistics Day (October 20, 2010), let’s not leave finance out of the party. In fact, let’s continue with our focus from last time on the analytical and decision support payback afforded by Activity-based costing, perhaps the most underappreciated finance tool for adding value [...]

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