SAS Users
Providing technical tips and support information, written for and by SAS users.
My New Year's resolution: “Unclutter your life” and I hope this post will help you do the same. Here I share with you a data preparation approach and SAS coding technique that will significantly simplify, unclutter and streamline your SAS programming life by using data templates. Dictionary.com defines template as
In the first of three posts on using automated analysis with SAS Visual Analytics, we explored a typical visualization designed to give telco customer care workers guidance on customers most receptive to upgrade their plans. While the analysis provided some insight, it lacked analytical depth -- and that increases the risk of wasting time, energy and
You're the operations director for a major telco's contact center. Your customer-care workers enjoy solving problems. Turning irate callers into fans makes their day. They also hate flying blind. They've been begging you for deeper insight into customer data to better serve their callers. They want to know which customers