SAS Users
Providing technical tips and support information, written for and by SAS users.![How SAS Visual Analytics' automated analysis takes customer care to the next level - Part 2](https://blogs.sas.com/content/sgf/files/2019/01/Automated-analytics-in-SAS-Visual-Analytics-702x336.jpg)
In the first of three posts on using automated analysis with SAS Visual Analytics, we explored a typical visualization designed to give telco customer care workers guidance on customers most receptive to upgrade their plans. While the analysis provided some insight, it lacked analytical depth -- and that increases the risk of wasting time, energy and
![How SAS Visual Analytics' automated analysis takes customer care to the next level - Part 1](https://blogs.sas.com/content/sgf/files/2018/12/Automated-analytics-with-SAS-702x336.jpg)
You're the operations director for a major telco's contact center. Your customer-care workers enjoy solving problems. Turning irate callers into fans makes their day. They also hate flying blind. They've been begging you for deeper insight into customer data to better serve their callers. They want to know which customers
![SAS REST APIs: a sample application](https://blogs.sas.com/content/sgf/files/2018/12/optModelWorkFlow2-702x336.png)
This post rounds out the year and my series of articles on SAS REST APIs. You can read all of my posts on this topic here. The first two articles in the series: Using SAS Viya REST APIs to access images from SAS Visual Analytics and Using SAS Cloud Analytics
![Introducing Python-based command-line tools for SAS Viya](https://blogs.sas.com/content/sgf/files/2018/12/gnn_pyviyahelp-650x336.jpg)
Find out about this new set of tools designed to be used in conjunction with the sas-admin command line interfaces.
![FAQs about SAS dates, arrays and managing local PC files](https://blogs.sas.com/content/sgf/files/2017/05/ProblemSolvers_Graphic-400x336.jpg)
Every so often, SAS Technical Support highlights questions that come in on a regular basis. This is one of those times. Here Kim Wilson describes answers to questions covering SAS dates, arrays, and how to reference local PC files from SAS® Enterprise Guide® and SAS® Studio when those applications connect to a SAS® server in UNIX operating environments.
![Navigating the Candy Wall of SAS Support Resources](https://blogs.sas.com/content/sgf/files/2018/12/candy_wall-702x336.jpg)
While support.sas.com remains the holy grail of SAS support resources, there are so many good choices, it can sometimes be hard to know where to start. That’s why we’ve put together a new guide to make things easier for new SAS users: the SAS Starter Kit.