Innovation

Read how data-driven insights can help organizations uncover new approaches to their key challenges and deliver new innovations faster.

Artificial Intelligence | Innovation
Iain Brown 0
Beyond the black box: How agentic AI is redefining explainability

Navigating the interpretability paradox of autonomous AI: Can we maintain trust and transparency without sacrificing performance? AI has rapidly evolved from simple, rule-based systems into sophisticated autonomous agents capable of making decisions without direct human oversight. These advanced systems, known as "agentic AI," go beyond basic automation to independently sense

Customer Intelligence | Data Management | Innovation | Marketing
Amy Dyson 0
Building customer trust: Balancing privacy and personalization

In today's digital age, marketing technology (MarTech) plays a crucial role in how businesses engage with their customers. However, the success of truly contextual customer engagement hinges on one fundamental principle: trust. Building and maintaining customer trust is essential for long-term business success, as it fosters loyalty and contributes to

Analytics | Artificial Intelligence | Predictions
Seema Rathor 0
Customer experience in banking: Change is the name of the game

The rise of digital banking, driven by tech-savvy consumers, has permanently transformed the financial services landscape. Both individuals and businesses now demand seamless, user-friendly experiences, to manage their finances effortlessly across multiple platforms. Generational shifts in expectations Younger generations, including Gen Z and Millennials, have distinct financial expectations compared to

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