SAS is known for providing an excellent customer experience. To continue that trend, we are currently modernizing our customer portal. This new system is scheduled to be in place by the end of the third quarter. In this blog, we want to give you a brief overview of what to expect, and we will continue to provide updates during this transition.
Change with stability
Although the customer portal is new, you will still be able to communicate with the different services below through familiar channels of chat, phone, email, and web form:
With the new customer portal, these communications will be more efficient and effective.
Integration is key
A big reason we are modernizing our customer portal is the integration that it offers. It provides all the different systems required to support customers in one cloud-based application that leverages machine learning to continuously improve. This integration is going to make it easier for our customer agents to access relevant information so that they can help you find answers quickly. It also enables different services inside SAS to collaborate more efficiently to ensure that you have the best experience possible.
Customer portal
We are excited for you to experience the new customer portal! All the services listed above are available via this one customer portal. You can use this portal to submit requests and manage your cases. Also, a really great new feature is that the customer portal automatically suggests relevant knowledge documents (such as Knowledge Base Articles, documentation, blogs, and web pages) that might enable you to resolve an issue yourself.
Next installment
As we mentioned, the customer portal is scheduled to go live by the end of the third quarter. Our next blog will provide more information about what to expect from this enhanced experience.
Questions?
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2 Comments
It is fine to develop and announce a new customer portal. It would be even better if you let us know (1) how to log into the portal (2) give more details about what one can do with the portal (3) is there a reason why your announcement about the portal says nothing about the relation of the portal to SAS technical support? (4) I urge you to provide a more complete description of what one can do with the portal, how one does things with the portal
Thank you for your interest! The new support portal will replace the systems that you use now to open cases and communicate with SAS Technical Support. We will be sharing more details as we get closer to rolling out this new experience.