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Customer Intelligence

Learn how marketing analytics is redefining the customer experience

Analytics | Artificial Intelligence | Customer Intelligence | Machine Learning

Lisa LoftisDecember 3, 2021 0

Out with the old, in with the new: 3 strategies for addressing the demise of cookies

The clock is ticking as the end of third-party data is near. Safari and Firefox have eliminated third-party cookies and Google Chrome is not far behind. Below are three steps marketers can take to address the changing cookie landscape: Create moments that matter by providing a digital experience that convinces

English

Analytics | Customer Intelligence

Kate UlvelingJuly 2, 2021 0

Awarding excellence in innovation

To successfully adapt and reinvent business decisions amid the uncertainty of the past year, organizations have leaned on support from their partner ecosystems. Together, SAS and its SAS Partner community have collaborated to find new answers to customers' toughest challenges and to drive innovation and digital transformation. In honor of this,

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Manufacturing | Retail

Analytics | Customer Intelligence

Michele EggersOctober 13, 2020 0

3 ways SAS is modernizing its marketing technology – and the customer experience

SAS is on a marketing transformation mission. One that has targeting and personalization at the forefront. One that looks at customer journeys from a true omnichannel perspective – not through each of the channels in which we're executing. We’re bringing in brand, demand and engagement with the customer at the center

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Customer Intelligence | SAS Events

Shadi ShahinJune 16, 2020 0

SAS User Feedback Award winner helps drive innovation, shape SAS® 360 Engage software

SAS users help drive innovation, providing feedback on SAS products through various mediums, including customer advisory boards, communities, SASware ballot ideas and SAS Global Forum. The SAS User Feedback Award is presented annually to a user whose recommendations and insights lead to significant improvements to SAS software. This year SAS

English

Analytics | Artificial Intelligence | Customer Intelligence

grocery store employee checks inventory on an ipad

Greg HeidrickJanuary 14, 2019 0

IoT applications in retail: the supply chain

This Is the latest installment in my series of posts dedicated to describing IoT applications in retail. Why do I want retailers to move more quickly in their widescale adoption of IoT in the coming year? Because I'm confident they'll see results, and these use cases help explain how. As

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Retail

Analytics | Customer Intelligence

Greg HeidrickOctober 11, 2018 0

Retailers: is your customer experience strategy working?

Smart retailers know that omnichannel customer experience isn't just about marketing anymore. It’s about bridging all your digital and physical channels to recognize customers wherever they are, collecting data and understanding the retail customer’s purchasing journey. By taking customer data, product data, and supply chain data - and applying predictive and prescriptive

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Retail

Analytics | Customer Intelligence | SAS Events

Stephanie DiRicoSeptember 21, 2018 0

Don't just do digital. Be digital.

If you were to ask Tricia Wang, PhD, about real business growth, she would tell you that it lies outside the boundaries of the known. Not everything valuable is measurable, she would say. And big data is hiding new customers in the market from you. Wang is more than just

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Analytics | Customer Intelligence

David PopeJuly 5, 2018 0

Analytics use cases for utilities: Customer analytics

Our company talks to utilities all over the world about the value of analytics and "the digital utility," and we share analytics use cases across: assets and operations; customers; portfolio; and corporate operations (see diagram below). In this third post of my four-part series, I'll highlight a customer analytics use case. Customer

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Energy & Utilities

Analytics | Customer Intelligence

Dan MitchellJune 25, 2018 0

How are retailers using real-time analytics to improve customer experience?

Retailers don’t need to be reminded about the importance of customer experience. It’s critical – and that’s been true since the dawn of retail. But the nature of that experience has been changing at a rapid clip in recent years, due in large part to well-documented shifts in technology and

English

Retail

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