In a recent video blog, I discuss forecast accuracy as a parameter for measuring the ability to forecast and plan demand. I further argue for the use of causal data as a key input to understanding historical demand and forecasting/planning future demand. Forecast accuracy is often claimed NOT to be
Retail
It’s been over a year since my previous blog post, so it seemed like a good time for a refresh. Also, it’s just over a year since the EU implemented GDPR. This regulation promised users could take back control of their data and opt-in/opt-outs, while businesses could get fined up
In a world of fast, convenient, personalized service, customers expect businesses to go the extra mile to meet their expectations. How can organizations establish closer relationships, especially in crowded markets? With industry disruptors nipping at their heels, established companies are looking for fresh ways to strengthen relationships with new and
É curioso pensar que, hoje em dia, as tendências tecnológicas acabam por ter grande impacto no desenvolvimento de novos produtos e até nos próprios modelos de negócio das organizações. Começa, aliás, a ganhar corpo uma nova geração de modelos de negócio, quer sejam eles de pequenas ou grandes dimensões, que
My last blog post discussed the applications of AI in retail and how retailers were starting to use solutions like image recognition to improve customer experience. However, implementing AI is not without its challenges. This post continues the conversation with Shailesh Jain, Group Head of Analytics at Landmark Group, about
The hype around artificial intelligence has never been higher – and retail is one industry where it has a chance to make a major impact on profits. But as hype and misunderstandings continue to build, it's become harder than ever to keep sight of the true disruptive potential of AI. I
From the boardroom to your living room, artificial intelligence (AI) is nearly everywhere today. Tipped as the most disruptive technology of all time, it has already transformed industries across the globe. And companies are racing to understand how to integrate it into their own business processes. AI is not a
Fashion and analytics are not obvious partners. However, fashion is a business like any other, and like other businesses, it can benefit from understanding its customers better. Recent experience with one particular high-end fashion retailer suggests that good use of analytics, including predictive modelling, drawing on an end-to-end analytics platform,
Retailers around the globe struggle to accurately forecast demand and, more importantly, optimise inventory levels. Consequently, this has a massive effect on bottom-line profitability. My last blog post focused specifically on the problem of “getting the size mix right” that retailers face and how advanced analytical techniques can provide a
If you want to get to grips with the topic of customer intelligence, who better to ask than David Cosgrave, who leads the SAS® Customer Intelligence team in South EMEA? Over the last few years, David has written a number of articles, and contributed to several others, on the subject