Learn how marketing analytics is redefining the customer experience
![Turns out some of your friends are jerks](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-2.png)
There's a paradox in my involvement in social media that people who know me well will understand: Often I don't want to know what most people are thinking. For instance, the absolute nadir of human communication is occurring in the comments sections of YouTube and local news sites. I avoid