Customer Intelligence

Learn how marketing analytics is redefining the customer experience

Analytics | Artificial Intelligence | Customer Intelligence | Predictions
Seema Rathor 0
Customer experience in banking: Change is the name of the game

The rise of digital banking, driven by tech-savvy consumers, has permanently transformed the financial services landscape. Both individuals and businesses now demand seamless, user-friendly experiences, to manage their finances effortlessly across multiple platforms. Generational shifts in expectations Younger generations, including Gen Z and Millennials, have distinct financial expectations compared to

Artificial Intelligence | Customer Intelligence
Lyse Nogueira 0
IA generativa em marketing: explorando o potencial além da superfície

A inteligência artificial generativa (GenAI) está se tornando uma aliada de peso para os departamentos de marketing globais, impulsionando a eficiência e a produtividade. As aplicações mais usuais da IA generativa até o momento incluem criação de conteúdo, geração de imagens e personalização de campanhas. Porém, ao nos aprofundarmos no

Customer Intelligence | Fraud & Security Intelligence
Leonora Gouveia 0
Transforming customer experience: How security and personalization create trust for customers

We all know by now that customer experience (CX) is pivotal to any organization's success. Providing seamless, secure, personalized interactions across all customer touchpoints can be transformative. To achieve this, organizations must move beyond siloed functions such as fraud detection and credit risk management, integrating these critical areas with broader

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