Every year, as Data Privacy Week sharpens the focus on protecting personal information, I’m reminded of a customer event a major North American bank hosted at SAS world headquarters. The bank’s chief data officer led a roundtable discussion on generative AI (GenAI) with a group of esteemed data and AI experts. The
A inteligência artificial generativa (GenAI) está se tornando uma aliada de peso para os departamentos de marketing globais, impulsionando a eficiência e a produtividade. As aplicações mais usuais da IA generativa até o momento incluem criação de conteúdo, geração de imagens e personalização de campanhas. Porém, ao nos aprofundarmos no
We all know by now that customer experience (CX) is pivotal to any organization's success. Providing seamless, secure, personalized interactions across all customer touchpoints can be transformative. To achieve this, organizations must move beyond siloed functions such as fraud detection and credit risk management, integrating these critical areas with broader
